Frequently Asked Questions (FAQs)
How can I pay for my purchase?
We accept several modes of payment to make it super easy for you.
PayPal (Credit Card & Debit Card)
Credit/debit card purchases are processed by PayPal. Sign up for your free PayPal account at the PayPal website or during checkout.
- Bank Deposit
Special instructions will be emailed/sent via SMS after you have completed your checkout.
How do I make a purchase?
It's easy. Here's a step-by-step guide to help:
- Click on a product you would like to buy.
- Press the Add to Cart button
- At this point the product will be added to your online shopping cart at the top-right of the screen.
- You can continue to browse and add products to your shopping cart. Once you're ready to make your purchase, click on your shopping cart at the top-right of the screen and then press the Checkout button.
- Fill out your payment and shipping info.
- Once you've successfully made a purchase, you will get an email confirming your order.
Where do you ship?
We ship anywhere in the Philippines. We also take international orders, and we ship them using FedEx.
How long will it take for my purchase to arrive?
For local orders in the Philippines, it usually takes 2-5 business days.
When your order is on the way to you, you will get an email from us confirming that we've shipped out your order.
What's your return and exchange policy?
We accept items for exchange within 5 days from date of purchase provided that the item is in the same condition as it was received.
In case of returns, we will be glad to give you a full refund in the form of store credits. Returns are only accepted if the item is in the same condition as it was received.
With what materials are the pendants, charms and chains made of?
Heyjow has a base metal of brass and is plated in our signature 22K matte gold to ensure the life of the piece.
What are the beads made of?
We use semi-precious beads for beaded pieces.
How do I take care of my Heyjow jewelry?
Heyjow jewelry should not be worn when swimming in the ocean or swimming pools, while bathing, while exercising or while putting on perfumes, lotions, or hair products. If you would like to clean your gold dipped jewelry, use a damp soft cloth and make sure to fully dry the piece before wearing. Please do not use harsh chemicals including jewelry cleaners or polishing cloths as this will affect the finish of the piece. Instead, use a mild or chemical-free organic soap to clean your piece. Avoid washing the necklace too frequently to preserve the finish and luster of your piece. It is always best to store your piece in the provided box or in a covered container.
Do your pieces tarnish?
Pieces may tarnish if they are not properly stored or taken care of. Remember that this is not fine jewelry so it is important to follow the care instructions provided to prolong the life of your piece. Please note that if you're acidic, it will most likely tarnish. A good option for you would be our bracelets and earrings.
Can I have my piece repaired if it tarnishes?
We offer a one-time free replacement of locks and chains within 6 months of purchase.
Can I see your products in person?
We'd love to give you an intimate shopping experience. Email us at email@example.com with the subject 'PRIVATE VIEWING' to shop at our showroom. You can also visit our stockists to shop our exclusive collections.
Will you restock items that are sold out?
We only produce a very limited number of pieces per design and usually do not restock once it's sold out so if you see something you like, add it to your cart before someone else does!
How can I contact you?
We'd love to hear from you!
Please contact us through email, call, or SMS/text:
- Email: firstname.lastname@example.org
- Phone (Philippines): 09173081203